Nafasi za Kazi – Territory Manager at Kyosk.app February 2025
Kyosk Digital Services Limited
Position: Territory Manager
Reports to: Associate Commercial Director
Reportees: Sales Supervisor
Job Summary:
Kyosk operates in three Markets in Tanzania, Uyole, Mwenge and Igoma. We are looking for a talented person to join our Commercial team. The individual will be tasked with the end-to-end management of a specific warehouse and market as a single business unit. He/she will be responsible for the execution of the organization’s strategy in the market including accountability of the P&L, budget, market and business performance, operations and people management.
Key Responsibilities:
Business Unit Performance: Responsible for P&L management for the warehouse and market while driving profit maximization for the business unit. Oversee the business unit performance management and ensure the attainment of all organizational KPIs for the unit. Account for any performance decline and devise ways to improve the same.
Revenue Generation: Work collaboratively with the commercial and purchasing teams to spearhead revenue generation in the market including advisory on product pricing to generate business margins. Liaise with the sales team to drive product penetration and uptake in the market including the formulation of effective sales and marketing strategies.
Strategy Execution: Communication of the business strategy in market and ensure execution against the set KPIs as per the strategy. Ensure the team understands and buys into the strategy. Support the development of the pricing strategy and product pricing based on market understanding, competitor analysis and customer feedback.
Operations Optimization: Lead the coordination of business activities with the head office and collaborate with Functional Managers to guarantee operational efficiency. Proactively support the development and review of SOPs based on the gaps identified to maximize operations effectiveness.
Inventory Management: Work closely with the Warehouse Supervisor and Loss Control Supervisor to facilitate proper inventory management, stock control and loss prevention. Collaboratively formulate and implement measures to safeguard the inventory in the warehouse.
Compliance: Drive compliance to the laid down SOPs for the warehouse, operations and HR whilst ensuring proper team training and appreciation. Ensure legislative and regulatory compliance of the business unit including Health and safety compliance of the business unit. Undertake frequent operations audit to evaluate level of compliance, operational gaps and hindrances for immediate action.
Budget Management: Develop and present the annual budget for the specific business unit; Monitor and oversee it’s utilization including budget control, accounting as well as reconciliation.
Market Intelligence & Business Advisory: Undertake frequent market survey and analysis to identify opportunities the business can capitalize on, understand competitor activities and appreciate customer dynamics. Escalate customer feedback to the management to ensure course correction where necessary.
People Management: Support staff recruiting for the business unit, training, supervision and appraising of staff. Work closely with the HR team to execute key HR functions in the unit including policy implementation, performance management, disciplinary, evaluations and training.
Minimum Requirements & Key Skills:
- A Bachelor’s degree in business or a related field;
- A minimum of 6 years in operations management and driving business performance in a retail or FMCG background.
- Experience handling end to end operations cutting across warehousing, logistics, sales and business performance management is preferred;
- Appreciation of the business environment, key priorities and a keen sense of what needs to be done for the business to succeed;
- Proven ability to manage cross functional teams with indirect reporting lines to drive the execution and achievement of the business objectives and strategy.
Competencies & Skills
- Strong Commercial Acumen
- Operational Excellence
- Team Player
- People Management
- Stakeholder Engagement
About the Company:
At Kyosk.App we take immense pride in our role as a Business to Business Technology Platform. We are dedicated to bridging the gap in digital distribution to middle and low-income communities, including smallholder farmers. Our platform is truly product and service agnostic, empowering companies to connect with these communities through local retail outlets.
Today, we are thrilled to share that we serve a thriving community of over 250,000 Retailers on our Platform. We leverage the small retail outlets as a channel to connect with these communities by providing a seamless and direct link between suppliers, traditional retailers as well as farmers and local eateries. Across Africa over 60% of retail trade flows through these small outlets commonly referred to as kiosks. We are on a mission to provide them with an extensive range of high-quality products, all delivered reliably to their doorsteps at fair market prices.
We also help manufacturers and farmers expand their network and product range by providing last mile deliveries to hard-to reach communities as well as data for better demand and business planning.
The platform does not only support product distribution but also helps service providers such as financial institutions to reach and provide their services (for example credit, savings and insurance) to the communities via our network of small retail outlet – Kiosks. Kyosk is present in over 40 territories across Kenya, Tanzania, Uganda and Nigeria.
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